Privacy Policy

We may collect the following information: 

• Name
• Contact information (e.g. name, email address, contact number)
• Other information relevant to customer surveys and/or offers
• Your identity
• Your personal preferences in relation to the products we market or to our website (language)
• Information you may provide for our customer service
• Specific health data if you notify us of any undesirable side-effects concerning any of our products

• Use our online services
• Agree to receive marketing communications from us by email, telephone, SMS or post, depending on your selection
• Answer surveys or satisfaction questionnaires based on your customer experience
• Interact with our Company via its official page on social networks or when we suggest re-use of content that you have published on a social network
• Contact our customer service
• Send requests for information to our Company
• Take part in an event we organise
• Browse on the Internet using cookies or similar technology or when you click on advertisements for our products

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• Manage customer relations with respect to any requests for information or complaints you may send us via our website, customer service or social network pages
• Manage and optimise your customer experience by improving our knowledge of our customers
• Propose appropriate, tailored services, particularly when we enhance our products and services
• Conduct statistical analyses to develop management, measuring and reporting tools in order to adjust and improve our sales, marketing and product manufacturing
• Subject to your consent, send you information on our offers, news and events on your chosen communication media
• Manage your participation in any events to which you have signed up
• Manage any online job applications

We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A number of places on our website and our mobile and web-based applications make use of cookies. These are essentially small text files that are stored on your computer’s hard drive or your user device by your web browser. We can use cookies to identify the owner of a user account and to store articles in a shopping basket during the purchasing process. In other words, cookies help to make our website or our (mobile and web-based) applications more user-friendly, more effective and more secure. The cookies usually used by us are so-called “session cookies”, which are automatically deleted at the end of the visit to the relevant website. By default, web browsers enable the use of cookies but this function can also be disabled. However, this will result in some services not being available. It is also possible to manually delete cookies after their use via the web browser. More information may be available from your web browser provider.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact-us@wlcentralin.com.sg.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.